Booking
Book your appointment
There are two ways to book here, and neither one is the back door. Use the scheduler if you like doing things yourself, or hand it to a person at the front desk. Same appointment either way.
You can book at Wellness Origin Spa two ways. Online, use the scheduler on this page: select an Appointment Type, click a date, click Search, then choose a day and time. The scheduler will ask you to create an account before it confirms. Or call (317) 979-1234 during spa hours and the front desk will book it for you with no account required. You can also send the request form on this page and we will call you back. A credit card is required at the time of scheduling.
Pick whichever is easier
Some people would rather scroll a calendar at eleven at night than talk to anybody. Some people would rather say what they want out loud and have somebody sort it out. Both are completely reasonable, and both get you the same appointment in the same book.
Option one is the scheduler below. It runs on Mindbody, the software that holds our appointment book. It works well once you are in it, and it does one thing that catches people out: it asks you to create an account before it will confirm a booking. There is no guest checkout. That is how the platform works and it is not something we can switch off.
Option two is a human. Call (317) 979-1234 during spa hours, or send the request form on this page, and someone at the front desk will book it for you. No account, no password, no forgotten login. If the online scheduler is annoying you, stop wrestling with it and call. That is genuinely what the phone number is for.
Way one: book it yourself online
Select an Appointment Type
This is the drop down list at the top of the scheduler. Pick the service you want. Sale prices have their own entries, so if you are booking a special, choose the Appointment Type with the word Sale in it or the discount will not apply.
Click a date in the calendar
Pick the day you would like. If you are flexible, start with the soonest date and work forward.
Click the Search button
Nothing appears until you press Search. If you get the message that no appointments remain available today for online booking, pick a different day or call us and we will look at the whole book, including openings that are not published online.
Select a day and time
Choose from the times that come back. If the time you want is not there, try the next day rather than assuming we are full.
Create your account, then confirm
The scheduler asks you to sign in or create an account before it will confirm. It is an email address, your name and a password. If you have ever booked anything at any business that runs on Mindbody, you may already have an account with that email, in which case use Forgot Password rather than creating a second one.
Follow the rest of the booking process
Confirm the details and you are booked. You will get a confirmation from the scheduler. Packages and multiple sessions are available after creating an account.
Way two: let us book it for you
Call (317) 979-1234 during spa hours and tell the front desk what you are after. You do not need to know the exact name of the service. Saying you want an hour massage on a weekday afternoon, or a facial before an event, is enough for us to work with.
If we are with clients and do not pick up, leave a message with your name, your number and a rough idea of when you want to come in, and we will call back. You can also send the request form on this page. It reaches the same front desk and gets the same call back. Tell us the service, two or three windows that work for you, and whether you have been here before.
Booking by phone is the better route if any of the following is true: you want a laser, body contouring or hyperbaric service and have not had a consultation yet, you are booking two or more services in one visit, you are buying a package or a series, you are booking for someone else, or the online scheduler has already told you no once and you do not believe it.
Before you book, know this
- Credit card
- A credit card is required at the time of scheduling services
- Cancellation notice
- 24 hours for a single service, 48 hours for multiple services on the same day
- Late cancellation
- We reserve the right to charge up to 100% of the price of the service scheduled
- No call, no show
- Results in the total cost of the service scheduled
- Arrival
- Please arrive at least 15 minutes before your appointment start time
- Sale bookings
- Spa sales are limited to 1 session per client
- Expiry
- All services purchased expire 1 year from the date of purchase
- Packages
- Package deals and multiple sessions are available after creating an account
Common booking snags, and what to do
- It says no appointments remain available today. That message refers only to the date you selected. Pick another day, or call and we will check the full book.
- It says your email is already in use. Mindbody accounts are shared across every business that uses the platform, so an account you made years ago at another studio still counts. Use Forgot Password rather than making a second account.
- You cannot reset your password. Password resets have to be done by you through the Forgot Password link. Our front desk cannot reset it for you. If you are stuck, call us and we will simply book the appointment on our side.
- You cannot find the service in the list. Sale versions and standard versions are separate entries, and some services are consultation first. Call and we will tell you which entry you need.
- You want to add a second service. Booking two services back to back is easier by phone, because we can see which rooms and providers line up.
- You are buying for someone else. Call us. Gift purchases are handled at the desk.
If it is your first time here
New clients often ask which service to start with. The honest answer is that it depends on what you want, and a two minute phone call settles it faster than an hour of reading. If you want a general starting point: the Facial Custom Blend is where most people begin on the skin side, and a 60 minute massage is where most people begin on the body side. Both are on the spa menu with current pricing.
Laser services, body contouring and hyperbaric sessions work differently. Those start with a consultation, because suitability depends on you and nobody should be sold a package before that conversation happens. Wellness Origin is a day spa and not a medical clinic, so if you have an ongoing health concern, speak to your own physician first.
The scheduler
Book online, right here
Pick an appointment type, choose a date, then choose a time. Mindbody will ask you to sign in or create an account at the last step. If that gets in your way, skip to way two below and we will book it for you.
Trouble booking online? Call (317) 979-1234 during opening hours and a person will do it with you.
Questions
Common questions
Do I have to create an account to book online?
Yes, if you book through the online scheduler. It runs on Mindbody and there is no guest checkout, so an email address and a password are required before it will confirm. If you would rather not, call (317) 979-1234 and the front desk will book it for you without an account.
Why does it say my email is already used?
Mindbody accounts work across every business on the platform, so if you have booked at any other studio or spa that uses it, that account already exists. Use the Forgot Password link on the sign in screen rather than creating a second account with a different email.
Can you reset my password for me?
No. Password resets are self serve through the Forgot Password link, and staff at individual businesses cannot do it on your behalf. What we can do is book the appointment for you directly, which takes about two minutes on the phone.
Do I need a credit card to book?
Yes. A credit card is required at the time of scheduling services. It holds your appointment. Our cancellation policy asks for 24 hours notice to change or cancel a single service, and 48 hours for multiple services scheduled on the same day.
What if no times are showing for the day I want?
The message about no appointments remaining applies only to the date you selected. Try another date, or call us. Not every opening is published to online booking, so a phone call sometimes finds a time the scheduler will not show you.
Can I book a package online?
Package deals and multiple sessions are available after creating an account. If you would rather talk it through first, call (317) 979-1234 and we will explain how the series pricing works before anything is purchased.
How do I book a sale price?
Select the Appointment Type that includes the word Sale for that service. Sale entries are separate from standard entries in the list. Spa sales are limited to 1 session per client.
Can I book for someone else?
Call the front desk. Purchases and bookings made on behalf of another person are handled at the desk so that we get the right name on the appointment and the right details in place.
No account needed
Request an appointment
Tell us what you are after and when suits you. We will check the book and come back to you with times. If you would rather talk it through, call (317) 979-1234.
Reception is open Monday to Friday 10:00am to 7:00pm and Saturday 10:00am to 5:00pm. Requests sent outside those hours are answered the next business day.
Reservations
Book a treatment in Carmel
Call the front desk and a person will answer, or send the form and we will come back to you with times that fit.